Terms and conditions
We look forward to welcoming you to Chez Lussaud.
When you make a booking, you are entering into an agreement with us. Please read our terms and conditions of booking below.
Brochure and Accuracy
Whilst every effort has been made to ensure that the online listing, website and all advertising material is accurate at the time of publication, we cannot be held responsible for changes or matters outside our control. All information is given in good faith, but no warranties are made regarding information provided, either written or oral.
Arrival and Departure
Check In – From 18:00 hrs on the day of arrival. Check in times outside of those specified must be requested, and then confirmed with us prior to arrival.
Check Out – We ask that you please vacate Chez Lussaud by 10.00am on the morning of your departure.
Reservations, Booking and Payment
Please note the cancellation policy below before committing to a reservation. A 30% non-refundable deposit is required to secure your booking, if the booking is made less than 14 days before your arrival day, payment in full is required. This would be fully refunded if the booking is cancelled within 24 hours of the booking being made.
The second payment of 30% would be payable half way between your first and third payment. The third and final payment of the remaining balance including the security deposit is due before or 60 days prior to arrival. We will make you aware of all payment dates when booking.
All payments to us are paid securely via Stripe. Once the quote and dates are approved, we will email your payment invoice for immediate payment. Stripe accepts the following payment types: Visa, Visa Debit, Mastercard, Maestro, & American Express.
Travel Insurance
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage), prior to booking a stay with us.
Security Deposits
A €500.00 security deposit will be required prior to your stay, this will be taken with your final payment of the holiday payment. This will be fully refunded up to one week after departure should there be no additional cleaning or breakage charges applied (as per the damages and breakages clause below). If booking through Airbnb or other online travel agents this isn’t taken at the time of booking, but we reserve the right to request it from the 3rd party company should there be any damages upon inspection.
Maximum Number of Guests
Each gite comfortably accommodates 4 people in two bedrooms, however a 5th or 6th person can be accommodated on a sofa bed. We would usually recommend that these are suitable for either children or 1 additional adult for comfort.
The number of people booked when making the reservation is the maximum number of guests permitted in your gite for the duration of your visit. If you wish to have friends or family visit you during the day at your gite, please inform us before their arrival. Additional guests staying overnight is not permitted unless pre-arranged with the hosts.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can happen, and we try to be as sympathetic and helpful as possible in such cases.
60+ Days Prior – In the event of a cancellation up to 60 days prior to the scheduled date of arrival, we will retain the 50% non-refundable payments and waive the final 50% balance.
Less than 60 Days Prior – If in the event of a cancellation within 60 days of the scheduled date of arrival you will be liable for the full invoice price. Guests failing to arrive, without notification, will be responsible to a charge equivalent to the total reservation price.
If Chez Lussaud are able to rebook your dates, we would contact you to inform you. At that stage, we would retain 10% as an administration fee and the remainder would be converted into a Chez Lussaud Holiday Voucher.
Chez Lussaud Holiday Voucher – This voucher is redeemable up to 12 months from the date of your original stay. Should your dates be moved from low to high season, payment of the difference will be required to secure your dates. We are unable to refund the difference if your stay moves from high to low season.
We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Chez Lussaud (verbal or written) forms a legally binding contract. For this reason, you agree to ensure that each member of your party is covered by comprehensive travel insurance to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation due to Covid-19
In light of the recent global pandemic we have put in place specific terms and conditions, should you not be able to travel to us due to Covid-19 restrictions on your booked dates. For this you agree to ensure that each member of your party is covered by comprehensive travel insurance product prior to booking with us.
If you are unable to travel due to government restrictions on travel being in place between France and your country of residence, we will provide you with a Chez Lussaud Holiday Voucher for the total amount you have paid. The terms of the holiday voucher are stated above.
Should you decide not to travel, for any reasons other than a government order in place either in France or your country of residency then our standard cancellation policy is applicable.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full and we will do our best to help you find accommodation in the local area. Our liability will not extend beyond these conditions.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur, especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly, and this may avoid unnecessary charges. Accidents happen, and we do not normally charge for small breakages, however, we reserve the right to charge for repair or replacement if the damage is significant.
Bed Linen and Towels
For your absolute comfort we have invested heavily in quality bedding, Egyptian cotton linens and towels. Please do not apply or use ‘fake’ tanning creams/lotions in our bedrooms and bathrooms. Any linens, towels and soft furnishings stained with fake tan will be charged for. If professional cleaning is required to remove stains caused by fake tan products you will be expected to pay the bill. Similarly, please shower off sun cream and remove make up before bed, as these products are known to stain permanently. Any staining that cannot be removed will be charged for.
We reserve the right to supply an additional invoice for breakages above the deposit amount of €500.00. In this circumstance receipts for the repair will be supplied to the guest and should be paid for within 5 working days without exception.
Keys
You will be provided with one set of keys during your stay. This gives you access to all doors to your gite. Our bedrooms do not have individual locks. Lost keys will be charged at €15.00 per key.
Car Parking
Car parking for up to 2 cars per gite is available at each gite for guests’ use and is private. All cars parked on Chez Lussaud property are at the owners’ risk. As security, so that we know who is on Chez Lussaud property, on booking we ask for details of car registration make and colour. This also helps us to establish which guests we are greeting on arrival day. For hire cars, you can message the details en-route to Chez Lussaud.
Pets
We warmly welcome dogs at Chez Lussaud, and ask that owners are respectful of our home and surroundings. Dogs must be on a lead at all times in respect to other guests and the hosts dogs, and should not permitted to wander into other gardens in Chez Lussaud. Dogs must NOT be allowed on any gite furniture, bedding, in the hot tub or the swimming pool area. Any damage occurred as a result of your dog will be charged at the full replacement value. Owners are required to clear up after their dog and deposit poo bags appropriately. Dogs should not be left alone in the gite unless you have agreed it with us in advance (e.g. a long day out, too dangerous for the dog to be in a hot car). No other pets are permitted unless pre-agreed with the host. Any guest who repeatedly ignores our dog policy and as a result upsets other guests, will be asked to vacate the property, no refund will be provided for the unused nights of their terminated stay.
Pool
Use of the pool (May to September)
The use of the swimming pool is strictly at the guests own risk. The pool is enclosed with the appropriate fencing and locks on the entrance gate from your gite. Children must not go into the pool area unless they are accompanied by a responsible person at all times. We will clean the pool daily in the morning and open it for guest use at 10:00 hours. It is covered and closed again at 20:00 hours. Glassware is strictly forbidden in the pool area, we provide plastic and melamine glasses for pool use. Pool towels are provided for your use, guests are not permitted to use bath towels in the pool area.
Hot Tubs
The use of the hot tubs are strictly at the guests own risk. We ask that children do not go into the hot tub unless they are accompanied at all times by an adult. Guests are responsible for placing the thermal cover on the hot tub after each use, and ensuring that the fire box is safe before leaving the property or going to bed.
Noise
Our property is in a rural position; however, we do have neighbours across several of the valleys that surround Chez Lussaud. Sound does travel very easily over these distances, therefore we ask guests keep noise to a minimum after 11pm, so as to not disturb our neighbours and our other gite guests. Any guest who repeatedly ignores our noise policy will be asked to vacate the property, no refund will be provided for the unused nights of their terminated stay.
Smoking
Smoking is NOT permitted within any part of Chez Lussaud, the garden, grounds, woodland or park, this is for the safety and well-being of all our guests, in particular during the summer months when the grounds are very dry. Please note that offending guests may be asked to leave immediately and will be liable for professional cleaning of any rooms. No refund will be provided for the unused nights of their terminated stay.
If you are a smoker and wish to stay at Chez Lussaud during the low season when the grounds are safer, please contact us separately prior to booking, as we may be able to accommodate a safe, designated area outside, if we have no other guests. Smoking inside the gites is NOT permitted at ANY time.
Drugs
The use of any illegal drugs is NOT permitted within any part of Chez Lussaud, the garden, grounds, woodland or park, this is for the safety and well-being of all our guests and our properties.
Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of €10.00 to cover postage and packaging.
Missing Items
We reserve the right to charge for items missing from our rooms.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Prices
We reserve the right to change our prices at any time. This does not affect bookings already made.
Personal Details
Some of the data gathered during the course of a booking will be held on computer in order that we can contact guests about their booking, for security of Chez Lussaud property and to arrange to welcome you on arrival. All details given are strictly private and confidential, and must not be disclosed outside of this agreement by either party. We would like to retain this data after your visit to be able to inform you of future offers and assist us in our market research, improvement of facilities etc. If you would prefer us not to hold this information please let us know, and it will be deleted appropriately. For more details about how we will use your data please see our privacy policy.
Termination Policy
Chez Lussaud reserve the right, at its discretion, to terminate without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
Force Majure
Chez Lussaud shall not be in breach of this Agreement if it does not provide the services under this Agreement, and it shall be entitled to cancel a booking if it is no longer able to provide the accommodation, due to one or more of the following circumstances:
- Chez Lussaud is closed due to fire, alteration, redecoration or national emergency by order of any public authority or any reason beyond our control
- There is a failure to supply the property with gas, electricity or water outside of our control
- Fire, lightning, explosion, riot or civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquakes, or impact resulting in Chez Lussaud being unable to provide the booked accommodation
If any one of the above events occur, Chez Lussaud will inform you as soon as practically possible, do its best to avoid any inconvenience and will return any payments made.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by Chez Lussaud and our licensor’s or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.